Nationally Normed Survey Highlights Student and Faculty Success at Dana

LibQUAL_Logo_100px_highIn April 2013 the Dana Medical Library and Bailey-Howe Library made the LIbQual+ Survey available to UVM and Fletcher Allen faculty, staff, and students. Thank you to the 942 individuals who completed the survey.

The Dana Medical Library is committed to providing high quality medical and health sciences information and services to our patrons. One tool available to libraries for assessing service quality is the LibQual+ Survey. The U.S. Association for Research Libraries developed and rigorously tested this web-based survey. It has been used by more than 1,200 libraries, including University of Massachusetts, Northeastern University, University of Connecticut, University of Rhode Island, and SUNY Stony Brook.

The survey asked for patrons to indicate their minimum acceptable service level, their desired service level, and the level of service they perceive for 22 attributes.

The three attributes that Dana Library patrons were most satisfied with were:

  1. Employees who are consistently courteous
  2. Willingness to help users
  3. Readiness to respond to users’ questions.

Dana Library patrons indicated that their three most desired service attributes are:

  1. Print and/or electronic journal collections I require for my work
  2. The electronic information resources I need
  3. Making electronic resources accessible from my home or office

Mean scores for Dana Library services exceeded the minimum acceptable service level for all 22 attributes, including the three most desired attributes listed above.

Dana Medical Library also has data from its 2009 LibQual+ survey. Almost all scores were higher in 2013, but two specific changes stand out. First, survey results from 2013 indicated an increased score for “Employees who have the knowledge to answer user questions.” Second, the scores for “Community space for group learning and group study,” while not large in 2009 or 2013, were higher in 2013.

Stay tuned for Dana Library’s plans to use the data from the 2013 LibQual+ Survey, including information gleaned from survey comments.

Donna O’Malley, MLS
donna.omalley@uvm.edu

Dana Wants to Hear from YOU!

libqual_logo_100px_highThe Dana Medical Library cares about what you think. We want your voice to be at the heart of our planning and assessment efforts as we evaluate library services, including such things as electronic journal access, library employees’ ability to solve problems, the new library web page, and the quality of the physical facilities.

On Monday, April 6th, Dana will launch an electronic survey, LibQUAL+ ™, to evaluate the library, and to benchmark our collection, services and facilities with other libraries.

LibQual is a nationally-normed survey developed by the Texas A&M University Libraries in partnership with the Association of Research Libraries (ARL). The survey gauges library users’ opinions of the resources and services provided by the library. The survey includes three general areas: Affect of Service, or how patrons felt their needs were met by staff; Information Control, or how easily patrons are able to find what they are looking for; and Library as Place, or how well the location works for study and research.

The Dana Medical Library participated in the LibQUAL+ ™ survey in April 2005. At that time, the Library’s highest ratings were in the area of Affect of Service. The area of Information Control presented a different picture. Three out of 9 questions reflected inadequate performance. For example, in answer to the question of whether journal collections were sufficient for one’s work, respondents, particularly faculty and graduate students, rated the collection as inadequate. The physical Library was also identified as below standard. Since that time, the Dana Medical Library has made several changes. Most obviously, the Library moved to a new facility. Another important change has been the significant increase in the number of electronic journals available. How important are these changes? What additional changes should be considered? What should not be changed? We want to know!

Please consider participating in this survey at http://library.uvm.edu/surveys/. Sample responses indicate it takes approximately 10 minutes to complete.

Your investment of time now will be greatly appreciated, and will help to shape the future of the Dana Medical Library.

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